Returns and Cancellations
Returns & Cancellations
While there is no option to cancel the order as we process the orders within 24 hours post order confirmation you can get in touch with customer support team for a cancellation request. We will cancel the order if the same is not shipped from our warehouse. In such a case we will refund any payments already made by you. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders.
Returns & Refund
Orders once placed & processed through Desiauthentic.in may not be cancelled or refunded.
In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had spilled / or were damaged, please contact our customer care within 24 hours of the delivery of the product and send an email to our support id with relevant images of the damaged or incorrect product.
The decision of Desiauthentic.in on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.
After mutual agreement of refund of payment, Desiauthentic.in shall reverse the payment in the same mode the customer has paid. If it is a COD transaction, COD charges are non refundable, only order amount will be refunded.